Terms of Service

By creating an account or using My Movement Lab, you agree to these Terms.

Who We Are

My Movement Lab is operated as a sole trader (ZZP/eenmanszaak) under Dutch law, Amsterdam, Netherlands. Contact: mymovementlab@gmail.com

What My Movement Lab Is

An educational platform offering gamified Pilates learning content including quizzes, flashcards, and study tools for personal educational use. My Movement Lab is independent and not affiliated with, endorsed by, or officially connected to any Pilates certification body or organization.

Your Account

• Must be at least 16 years old
• Keep login credentials secure
• No account sharing
• No multiple accounts to circumvent the free tier
• We may suspend accounts that violate these terms

For security, sessions are automatically terminated after 30 days of inactivity.

Free and Paid Plans

• Free: 3 lives/day (each wrong answer costs one), sessions of 10 questions, progressive unlock through the History & Philosophy, Principles, Anatomy, and Breathing modules
• Monthly Membership: €14.99/month, recurring until cancelled, all modules, unlimited lives, all features
• 3-Month Membership: €34.99, one-time payment for 3 months of full access, does not renew automatically
• Annual Membership: €99.99/year, recurring until cancelled, all modules, unlimited lives, all features
• Extra Lives: €1.49 for 5 additional daily lives, one-time purchase (free users only)

All prices are in euros and include VAT where applicable. VAT is handled by Lemon Squeezy as Merchant of Record.

Payments

• Payments are processed by Lemon Squeezy (Merchant of Record)
• Monthly and Annual memberships renew automatically until you cancel
• The 3-Month Membership and Extra Lives are one-time purchases and never renew
• If we permanently discontinue the paid subscription service, see "Suspension and Discontinuation of the Service" below.

Cancellation (Monthly and Annual)

You can cancel a recurring membership at any time. Cancelling stops the next renewal payment. It does not immediately remove access you have already paid for: your access continues until the end of the billing period you have paid for, and no further charges are made after that.

Cancellation is not the same as a refund or as withdrawal. Cancelling on its own does not return money for the current period. To ask for money back, use the refund and withdrawal process below.

Right of Withdrawal (14 Days)

As a consumer in the EU, you normally have 14 days from the moment of purchase to withdraw from a contract for digital content or digital services, without giving a reason.

My Movement Lab is a digital service that can start immediately. Under Article 16(m) of the EU Consumer Rights Directive and Article 6:230p of the Dutch Civil Code, the right of withdrawal only ends early where all of the following are true: you expressly asked for performance to begin during the withdrawal period, you acknowledged that you would lose your right of withdrawal once the service has been fully performed, and the service has in fact been fully performed. For that reason we ask for this acknowledgement explicitly at checkout, with a separate tick box. Accepting these Terms alone is not treated as that consent.

Because a membership gives ongoing access over time rather than a single completed delivery, it is generally not "fully performed" at the moment you first sign in. In practice this means:

• Simply opening or using the platform does not automatically remove your 14-day withdrawal right.
• If you withdraw within 14 days after asking for immediate access, we may charge a proportionate amount for the part of the service already provided, and refund the rest.
• For Extra Lives, which are delivered and consumed immediately, the withdrawal right can end once the lives have been delivered and used, as acknowledged at checkout. Unused lives remain refundable within 14 days.

Our Refund Policy (14 Days)

In addition to your statutory rights, we offer a commercial refund policy: email us within 14 days of an eligible purchase and we will refund it. This is our own goodwill policy and is separate from, and never a replacement for, your mandatory consumer rights.

• Eligible: Monthly, 3-Month and Annual memberships, and unused Extra Lives, within 14 days of payment.
• May be reduced or refused: abuse, fraud, resold or shared accounts, repeated refund cycles.
• Renewal payments are refundable within 14 days of the renewal charge.

To request a refund or to exercise your right of withdrawal, email mymovementlab@gmail.com from the address on your account and state the purchase concerned. You do not need a specific form of words. We aim to reply within 5 working days and to refund approved requests within 14 days, using the original payment method via Lemon Squeezy. Where a refund is granted, the related paid access, Pro status or granted lives are withdrawn.

Nothing in this section limits any mandatory consumer right you have under EU or Dutch law. Where these Terms and mandatory law differ, mandatory law prevails.

Suspension and Discontinuation of the Service

My Movement Lab may suspend, discontinue, or permanently cease operating the service, or any part of it, temporarily or permanently, for any reason. This includes business, technical, operational, legal, security, or financial reasons. We will use reasonable efforts to give you notice where practicable.

If we permanently shut down the paid subscription service, we will inform affected active subscribers in advance where reasonably possible. In that event:

• No further recurring charges will be billed after the termination date.
• Where appropriate, affected active subscribers will receive a pro-rata refund for any prepaid unused portion of the subscription period, subject to applicable mandatory consumer law.

This clause does not remove or limit any mandatory consumer rights that apply to you under applicable law, including EU and Dutch consumer-protection law. If you believe your mandatory rights have not been respected, please contact us at mymovementlab@gmail.com.

We may also suspend or terminate an individual account where permitted under these Terms, such as for serious breach, fraud, abuse, or security concerns. Where an individual paid subscription is terminated by us for reasons other than your breach, any remaining prepaid period will be handled in line with applicable mandatory consumer law.

Note: The application of this clause to specific situations may require review under Dutch/EU consumer law. We recommend having this wording reviewed by a qualified Dutch or EU consumer-law lawyer.

Promo and Access Codes

• For personal use only, not resaleable
• We may deactivate misused codes

Acceptable Use

You agree NOT to:

• Copy, scrape, or redistribute content
• Use the platform to build a competing product
• Share account credentials
• Use automated tools to manipulate progress

Intellectual Property

All content is property of My Movement Lab. Based on general Pilates knowledge presented in original form. No reproduction without written permission.

Disclaimer

Educational tool only. Not a substitute for formal Pilates training or in-person instruction from a qualified teacher. No guarantees regarding exam outcomes.

Physical activity risk: Pilates and physical exercise carry inherent risk of injury. Consult a physician before beginning any exercise program, especially if you are pregnant, recovering from injury, or have a pre-existing health condition. You are solely responsible for practicing within your own physical limits and under qualified in-person supervision when appropriate. My Movement Lab is not liable for injuries resulting from performing exercises described or generated on this platform.

Limitation of Liability

Maximum liability = amount paid in preceding 12 months.

Governing Law

Netherlands. Disputes subject to Amsterdam courts.